Clients Struggling with
Email Delivery?

Ecommerce order emails, contact emails, and communications emails with your client and their customers are super important. If many of these aren’t delivered or land in the spam/junk folder, your client won’t be happy, which could hurt their revenue.

DMARC is the reporting and confirmation system for email authentication. Since March 2024, Gmail, Yahoo and Microsoft (the majority of providers your clients’ customers will use to receive email) set out stricter requirements for email sending.

This means your clients’ SPF records should be aligned, and either their email service provider (like Google Workspace or Office 365) should be using DKIM to authenticate emails as well as any third-party provider, such as an SMTP provider, a CRM or a newsletter/automation system that sends out emails on their behalf.

If DMARC checks fail, your clients’ emails might not even reach the recipients’ email inbox.

Yes, we do.

We will audit and advise what records aren’t aligned and require changing for all of the agency packages above.

We will then test the changes, ensure everything is working as it should, and then provide you with a report on what has changed.

Yes, that’s what most people believe.

They have guides for you to go through and set things up for your client, but it isn’t automatic with a business account. If your client uses a @gmail account, it will be all set up, but who uses a Gmail account for business emails?

Some web developers, designers and agencies will use a cPanel-based hosting company. While this can be easier, it is beneficial to have the services separated.

For example, the domain is registered with Namecheap, DNS with Cloudflare, hosting on a VPS with Vultr, and email provided by Google Workspace.

You could use a cPanel host and have your clients’ email accounts on there, but if someone hacks one of those email accounts and backlists the IP then that’s a big headache. All your clients are screwed, and you’ll then need to  reallocate everything.

Then there’s an email marketing SaaS like Active Campaign and an SMTP service like Postmark or Amazon SES, which all require configuring, and your web hosting company isn’t going to do that.

And so you should be.

We don’t ask for usernames and passwords to login into your account(s) or those of your clients. We’ll ask for delegate access or to be added as a user to the account so that we can make any necessary changes to your DNS records.

We use 2FA on all accounts we log into, and as soon as all of the processes are complete, we either remove ourselves as users or remind you to remove us.

When setting up or deep auditing/testing SMTP setup, we’ll use a dedicated VPN to sign in to your clients’ website/admin panel to perform any tasks and use a virtual keyboard or password manager to enter any credentials.

Where necessary, we can sign a subcontractor processor privacy agreement and provide information about international transfers of data (if we access data on your clients’ website admin panel, then many countries will deem that as “processing”).

We are located in Europe and are aware of & compliant with GDPR and DPA 2018.

What about HIPPA?

HIPPA (sensitive health data) does make things a bit more complicated. Reach out to us: we may need to charge an admin fee for access under HIPPA compliance. (In most jurisdictions, simply logging into a CMS where personal data is held would be “processing” those data.)

It depends.

If their sender reputation is functional and your emails are engaging for the target audience, then checking through and correcting any misalignments in DKIM, SPF, and ultimately DMARC can help more emails reach recipients’ inboxes.

Even when SPF and DKIM are set up, we’ve found some marketing emails land in even Gmail’s spam folder because DMARC was misaligned.

It’s not only going to be a DMARC issue, though, if your client isn’t giving their list a polish every once in a while (removing chronic non-opens from being sent the emails) or they’re being a bit spammy, it might be the content of their emails that needs changing. We help you by putting their best foot forward, so to speak.

All of the above packages are one-time fixes, with 30 days of DMARC monitoring for each domain in the 25-pack.

We also offer monthly DMARC monitoring, but this might not be cost-effective in the long run as it’s charged per domain.

With monthly monitoring, we compile a report for each domain setting out what is happening with email deliverability and then we’ll correct any issues that arise.

If you have clients with businesses with more than one person, this service is beneficial: someone signs up for a service that will send emails on your behalf. Suppose your clients’ DNS has already been configured, and DMARC is set to reject unauthenticated emails. In that case, these might never appear anywhere in the recipients’ email account (not even in the spam/junk email folder), and it will be like they never existed.

Also, if it’s a busy ecommerce site, DMARC monitoring is important: order updates and dispatch notices not received? That could result in increased support requests, cancelled orders, delivery rejection, and chargebacks. All added costs against your clients’ profits.

If your clients’ business website is live and no one can find it on Google, would that affect their business?

If the answer is yes, then our service will help.

Sometimes, DNS records are looked over as “if nothing is wrong, then everything is ok” until it isn’t.

Maybe you’ve re-designed the client’s website that was first set up by their nephew, cousin, or another web person, and there are some DNS records that you’re not sure to do anything, but you don’t want to remove them “just in case”. We can help.

What’s the ROI? Reputation. Make you look good. Save you money in the long run because you won’t need us forever, right?

We accept all major credit/debit cards. These are securely processed through Stripe, and we don’t store any card data on our website.

If you’d like to pay via PayPal or ACH/Bank Transfer, please contact us.

(We can also accept payment in other currencies, such as GBP, EUR, CAD, and AUD.)

There are many different services at the moment that will check over the DNS settings of your clients’ domains, and you can monitor them. However, they’re considerably higher in price compared to DNS Ninjas.

It’s also true you could get the help of AI to check and offer corrections to your DNS records. Sometimes, it’s good to use AI to check that DKIM signatures match one another (the key you’ve been given and the key in the published record; sometimes caching can cause an issue with authentication). However, there is often a process where an AI gets things wrong, which could lead to deliverability problems.

A human double-checking the records to ensure everything is correct and will pass authentication makes sense. Just like having your agency do the web design, development, or marketing for your clients, why wouldn’t they use AI to build their website, design an app or do ongoing SEO?

Isn’t it just.

It offers epic value to those who buy it, but if you commit to us, we want to commit to you.

We’ll be monitoring our capacity, and you may find that we’ll “sell out” of the 25-domain option temporarily to ensure we can service current agency clients. And, yes, we might also increase the price too.

Yes, you can.

However, we’d always advise buying the one-off DNS Sorted option or a 5-domain agency pack.

Why? We’ve never worked together, and you’ve not experienced our service.

It’s much better for you to “test the waters” and experience what we offer before plunging in. It’s like buying a 2-year deal on a dedicated server with a provider you’ve never used before. It’s better to spend a little and see what you think of us first.

Yes.

An invoice receipt is issued within 72 hours of payment and delivered to your email address.