Terms and Conditions for Use and Sales
1. Our Website
Your use of this website and any service contained within it constitutes acceptance of these Terms & Conditions.
2. Customer Information
2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should store your username and password securely and ensure that the details required to access your customer account are not provided to another party.
2.3 As a customer, you are responsible for your customer account and any actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
2.4 Our website is only intended for use by individuals over the age of 18.
2.5 Any account that contains false or misleading information may be subject to deletion.
3. Privacy
We take your privacy seriously. We are registered under and comply with the Data Protection Act 2018. For further details, please see our Privacy Notice.
4. Service Pricing and Title
4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a service is found, we reserve the right to cancel your order, contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at any time up to the electronic shipment (delivery) of that order and any related items.
4.2 We reserve the right to alter all service pricing without notice.
4.3 The title in any services ordered from us does not pass to you, the purchaser, until we have received and processed a valid payment, which has been made into our own account and your order has been delivered.
4.4 All orders shall be paid in USD, unless otherwise agreed and even when the price quoted at checkout is in a different currency.
5. Your Order
5.1 When you place an order, you will be sent to a confirmation page upon payment. Your order constitutes an offer made to us to purchase the services specified in the order.
5.2 Your offer is only accepted by us once we have emailed you to confirm the order (the confirmation email stating ‘your order is now confirmed’).
5.3 Your order is complete when we have emailed you stating ‘your order is now complete’.
5.4 Your order will be delivered to the email provided during the chekcout process within the specified time period indicated when you place your order with us.
5.5 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified, where the balance has not been fully paid (awaiting the transfer of funds), or where fraud is suspected.
5.6 If we are unable to reasonably ascertain these details or resolve these issues, a full refund will be made through the payment gateway and the method you used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
6. Payment
6.1 Unless otherwise agreed, payment will be made by the user when submitting the order. This amount will be paid to DNS Ninjas through either our credit/debit card processor or PayPal.
6.3 Payment of an order is required to be ‘fully cleared’ by the specific payment processor, and DNS Ninjas cannot be held responsible for any delays due to fraud and identification checks.
7. Cancellation Rights and Refunds
7.1 No right of cancellation exists under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for downloaded goods, electronic or “softcopy” personalised services to which you, the customer, place.
7.2 Once you have submitted and paid for your order, the order will be checked and confirmed (within 24 hours). Once an order is confirmed it cannot be refunded.
7.3 If we agree to refund an amount for your order, this refund can only be refunded through the payment gateway and the method with which you have paid. Please note, however, that for all card payments, you should allow up to 7 working days for a refund to be processed; this is due to a number of financial institutions holding refunded funds and is not reflective of DNS Ninjas.
8. Customer Complaints
We endeavour to respond to all customer complaints or queries within two working days (Monday to Friday and excluding bank holidays in the UK). Please use the contact form on our website or email us: [email protected].
9. Events Beyond Our Control
DNS Ninjas shall not be liable for any delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of God, war, civil disorder, industrial dispute or technical failure.
10. Copyright
10.1 All of the content, databases, graphics, buttons, icons, logos, layouts and look and feel are the copyright of DNS Ninjas, unless expressly acknowledged as otherwise.
10.2 The data mining, extraction or utilisation of service information from our website is not permitted without our express prior written permission.
11. Reasonably Foreseeable Losses
11.1 DNS Ninjas will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.
11.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.
12. Severability
The foregoing paragraphs, subparagraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, subparagraphs or clauses be found invalid, it shall not affect the remaining paragraphs, subparagraphs and clauses.
13. Waiver
Failure by DNS Ninjas to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights, unless we acknowledge the waiver in writing.
14. Force Majeure
14.1 We shall not be liable for any delay or failure to perform any of our obligations under this order if the delay or failure is caused by any circumstances beyond our reasonable control.
14.2 For the purposes of this condition, “force majeure” shall include, but not be limited to, acts of God, war, terrorism, civil disorder, industrial dispute, fire or explosions.
14.3 Upon the happening of a “force majeure” event, we shall be entitled to a reasonable extension of time for the performance of our obligations.
15. Entire Terms & Conditions
These Terms & Conditions set out the entire agreement and understanding between you and DNS Ninjas. We reserve the right to change these Terms & Conditions at any time, without giving notice to you.
16. Jurisdiction
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the courts in England (United Kingdom).
Your statutory rights are unaffected.